Refund policy

We have a 30-day return policy for physical products, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

To start a return, you can contact us at hello@heartofletters.com. Returns should be sent to: Heart of Letters, PO Box 447, Raymond, NH 03077.

If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Digital Downloads

All sales of digital products (printable cards, printable stationery, and other digital files) are final. Because digital files are delivered instantly and cannot be "returned," we are unable to offer refunds or exchanges on digital downloads. If you experience any issues with your download, such as a corrupted file or difficulty accessing your purchase, please contact us at hello@heartofletters.com and we will do our best to resolve the issue promptly.

Subscription Mailings

No refunds are issued for subscription envelopes that have already been billed or mailed. You may cancel your subscription at any time before your renewal date to avoid future charges; see our Cancellation policy for details.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

You can always contact us for any questions at hello@heartofletters.com.